FAQs

What age group does Active Kids Group cater for?

We cater for children aged from eight weeks old to six years old.
You can find out more about age groups by contacting our family relations team on (02) 8362 3000.

What are the operating hours?

Operating hours are from 7:00am to 6:00 pm, Monday to Friday, 52 weeks a year. Our City service hours are from 7:00am to 7:00pm. Our services are closed on all public holidays and weekends.

How do I enrol?

When you enrol, our family relations team will schedule you in for a tour. The tour will allow you to meet the dedicated team of educators within the service and answer any questions you may have. The family relations team will contact you after your tour and send you all the information and documentation to start the enrolment process.

You will be asked to complete an enrolment form and attach:

  1. A copy of your child’s birth certificate or passport.
  2. A copy of your child’s up to date immunisation schedule from Medicare.
  3. A copy of your Child Care Benefit (CCB) eligibility letter if applicable.
  4. A copy of your JFA eligibility letter (if applicable).
  5. Please provide your email address as statements are emailed on a fortnightly basis.
How is the wait list managed?

If there are no vacancies at the service of your choice, you may want to join your desired service wait list.
Our  service waitlists are reviewed regularly by our family relations team.

What to expect on my child's first day?

Children all react differently to being away from their parents, and we encourage you to remain with your child for as long as you feel necessary to ensure your child’s well-being.We recommend that you bring your child for a visit of at least an hour, prior to beginning care at the service. This will help to introduce yourself and your child to the educators and other children and to familiarise your child with our setting. Parents and family members are welcome to visit our service at any time.

What do I need to bring on my child's first day?

Your service Coordinator will provide you with a detailed list upon your enrolment.
Please ensure all belongings are clearly labelled with your child’s first and last name.

What do I do if my child is unwell?

It’s best for your child, other children and educators to keep your child at home if they are feeling unwell. Please call your service coordinator to let them know of your child’s absence. You will also be required  to sign the attendance sheet when you next attend so as we have a record of the absentee day.

Are families advised if other children at the service are unwell?

Advice to families will depend on the nature of the illness. For example, if a number of children at the same service seem to be showing symptoms of the same illness, the service will let you know what to look out for and if your child should stay at home. If there’s been a confirmed case of an infectious disease in the service, the room the child is in will display an infectious disease fact sheet so that parents are aware of symptoms to look for.

What are your fees?

The daily fee depends on the service your child attends, and the room that they are enrolled in. There is a different fee structure for Nursery, Toddler and Preschool age groups. Contact the family relations team  on (02) 8362 3000 for more information about the applicable fees.

What is included in the daily fee?
  • Guided by the Early Years Learning Framework Pedagogy
  • Kindyhub App that allows families to connect with educators and children via a safe online portal
  • Learn & Grow Program (Language, Fitness, Music)
  • Fresh, healthy and nutritious meals careful prepared by our in-house chefs
  • Transition to school program
  • Ongoing support and educational workshops for families and educators
  • A team of qualified, passionate, dedicated and inspiring educators
  • Developmentally Appropriate Educational Programs
  • Nappies
  • Wipes
  • Cow and soy milk
  • S26 formula
  • Sunscreen
How do I pay my weekly fees?

At enrolment, we will supply you with a direct debit form. You can elect to pay your fees by credit card or bank direct debit. You can change your billing details at any time by contacting the family accounts team on (02) 8362 3003.

Why do my fees sometimes fluctuate from week to week?

If you claim the Child Care Rebate and/or Benefit, you can be subject to fee fluctuation due to the timing of the Child Care Rebate payments, and your level of Child Care Benefit. This is triggered by the Department of Education, Employment and Workplace Relations (DEEWR) which we have no control over. We are always happy to answer your questions and are generally up to date with information from the Department of Human Services.

What happens if my scheduled day falls on a public holiday?

In order to retain your child’s weekly position fees are still payable regardless of public holidays.

Do I still need to pay for a scheduled day if my child is sick?

In order to retain your child’s weekly position fees are still payable regardless of absent days. Families are entitled to 42 allowable absences per child per financial year. After these allowable absences are utilised a medical certificate is required for every absent day after the 42 allowable absences. If a medical certificate is not provided, you will not bet entitled to any child care benefit and the full fee will apply.

What government rebates and benefits are available to families?

There are two main subsidies offered by the Australian Government for which you may be eligible, they are the

  1. Child Care Rebate (CCR) and the
  2. Child Care Benefit (CCB).

The Australian Government provides assistance to families to access affordable, high quality child care through the Child Care Benefit (CCB) scheme. All families (except non-residence) are eligible for at least the minimum CCB.

Parents who elect to have their CCB reduction applied on a weekly basis will only be required to pay the remaining balance, (gap) of their weekly fee.

Parents may claim a 50% Child Care Rebate capped at $7,500 p.a. You may elect to have this rebate payed directly to the child care service thus reducing your gap fee further. The rebate is not means tested and is not available to families that salary sacrifice their fees. A Child Care Benefit subsidy may also be available subject to a means test.

Please contact the Family Assistance Office on 13 61 50 and your accountant to confirm details.

What is the Child Care Benefit (CCB)?

Some Families may be eligible for the Child Care Benefit (CCB) which will reduce your child care fees. You can apply for this payment at the Family Assistance Office. Your rate of CCB depends on your estimate of your family’s annual income, which will be reconciled at the end of the financial year. Alternatively, you can choose to pay full fees and claim your CCB as a lump sum after the end of the financial year.

You must register with the family Assistance Office to receive your customer and child reference number (CRN).

Please contact the Family Assistance Office on 13 61 50 to confirm details.

What is the Child Care Rebate (CCR)?

The CCR is a payment from the Australian Government that helps families with the cost of child care and is not means tested. If you are using an approved child care for work, training or study related reasons the government will provide you with 50 percent of your out of pocket child care costs up to the annual cap.

You have the option to have your CCR paid fortnightly directly to your Child Care Service Provider as a fee reduction.

What is the Cessation of Care (CC)?

It is important to note that CCB and CCR cannot be claimed prior to your child’s first physical day of care or after your child’s last physical date of attendance at the service. Any absences occurring after the last physical date of attendance until the agreed termination date will be charged at full fee. More information regarding payments can be found at www.familyassist.gov.au.

What is Jet Family Assistance (JET)?

If you are on an income support payment you may be able to get the JET child care fee assistance. This is a payment to help you with the cost of your approved child care by paying some of the “gap fee” not covered by CCB while you are working, training or studying so you can enter or re-enter the work force.

Please advise the service coordinator upon enrolment if you have been approved for JET or are planning on applying for JET.

Please visit your local Centrelink / Family Assistance Office or phone the Family Assistance Office on 13 61 50 between 8.00am and 8.00pm Monday to Friday.

We hope that these answered some of your queries, however if you require more information please feel free to contact us on 02 8362 3000.

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