FAQs

What age group does Active Kids Group cater for?

We cater for children aged from eight weeks old to six years old.
You can find out more about age groups by contacting our family relations team on (02) 8362 3000.

What are the operating hours?

Operating hours are from 7:00am to 6:00 pm, Monday to Friday, 52 weeks a year. Our City service hours are from 7:00am to 7:00pm. Our services are closed on all public holidays and weekends.

How do I enrol?

When you are ready to enrol with Active Kids Group, our family relations team will schedule you in for a centre tour. The tour will allow you to meet our dedicated team of educators within the service and will give you the opportunity to ask any questions you may have.

The family relations team will contact you after your tour to follow up and will send you the information and documentation we require to start the enrolment process.

You will be asked to complete this enrolment form and attach the following documentation:

  1. A copy of your child’s birth certificate or passport.
  2. A copy of your child’s up to date immunisation schedule from Medicare.
  3. A copy of your Child Care Subsidy eligibility letter if applicable.
  4. Please ensure you provide your email address as statements of account are emailed on a fortnightly basis.
How is the wait list managed?

If there are no vacancies at the service of your choice, you may want to join your desired service wait list.
Our  service waitlists are reviewed regularly by our family relations team.

What to expect on my child's first day?

Children all react differently to being away from their parents, and we encourage you to remain with your child for as long as you feel necessary to ensure your child’s well-being.We recommend that you bring your child for a visit of at least an hour, prior to beginning care at the service. This will help to introduce yourself and your child to the educators and other children and to familiarise your child with our setting. Parents and family members are welcome to visit our service at any time.

What do I need to bring on my child's first day?

Your service Coordinator will provide you with a detailed list upon your enrolment.
Please ensure all belongings are clearly labelled with your child’s first and last name.

What do I do if my child is unwell?

It’s best for your child, other children and educators to keep your child at home if they are feeling unwell. Please call your service coordinator to let them know of your child’s absence. You will also be required  to sign the attendance sheet when you next attend so as we have a record of the absentee day.

Are families advised if other children at the service are unwell?

Advice to families will depend on the nature of the illness. For example, if a number of children at the same service seem to be showing symptoms of the same illness, the service will let you know what to look out for and if your child should stay at home. If there’s been a confirmed case of an infectious disease in the service, the room the child is in will display an infectious disease fact sheet so that parents are aware of symptoms to look for.

What are your fees?

The daily fee depends on the service your child attends, and the room that they are enrolled in. There is a different fee structure for Nursery, Toddler and Preschool age groups. Contact the family relations team  on (02) 8362 3000 for more information about the applicable fees.

What is included in the daily fee?
  • Guided by the Early Years Learning Framework Pedagogy
  • Active Kids Group App that allows families to connect with educators and children via a safe online portal
  • Learn & Grow Program (Language, Fitness, Dance and Drama)
  • Fresh, healthy and nutritious meals careful prepared by our in-house chefs
  • Transition to school program
  • Ongoing support and educational workshops for families and educators
  • A team of qualified, passionate, dedicated and inspiring educators
  • Developmentally Appropriate Educational Programs
  • Nappies
  • Wipes
  • Cow and soy milk
  • S26 formula
  • Sunscreen
How do I pay my weekly fees?

At enrolment, we will supply you with a direct debit form. You can elect to pay your fees by credit card or bank direct debit. You can change your billing details at any time by contacting the family accounts team on (02) 8362 3003.

Why do my fees sometimes fluctuate from week to week?

If you claim the Child Care Subsidy, you can be subject to fee fluctuation due to the timing of the Child Care Subsidy payments, and the percentage and hourly entitlements you may be eligible for . This is triggered by the Department of Education and Training  which we have no control over. We are always happy to answer your questions and are generally up to date with information from the Department of Human Services.

What happens if my scheduled day falls on a public holiday?

In order to retain your child’s weekly position fees are still payable regardless of public holidays.

Do I still need to pay for a scheduled day if my child is sick?

In order to retain your child’s weekly position, fees are still payable regardless of absent days. Families are entitled to 42 allowable absences per child per financial year. After these allowable absences are utilised a medical certificate is required for every absent day after the 42 allowable absences. If a medical certificate is not provided, you will not be entitled to any Child Care Subsidy and the full fee will apply.

What government benefits are available to families?

There is one Subsidy offered by the Australian Government for which you may be eligible: The Child Care Subsidy The Australian Government provides assistance to families to access affordable, high quality child care through the Child Care Subsidy. Three things will determine your family’s level of Child Care Subsidy: Family Income – Combined Activity Test – The activity level of the parent undertaking the least activity Service Type – Centre Based Care Please contact the Family Assistance Office on 13 61 50 and your accountant to confirm details.

What is the child care package?

The centrepiece of the package is the Child Care Subsidy (CCS). The Child Care Subsidy replaces the Child Care Benefit (CCB) and Child Care Rebate (CCR) with a single, means-tested Subsidy. It will be paid directly to service providers to be passed on to families. It will be simpler than the current multi-payment system and will be better targeted and provide more assistance to low and middle income families.  Families earning $66,958^ or less will receive a Subsidy of 85 per cent of the actual fee charged (up to 85 per cent of an hourly fee cap). For family incomes above $66,958^, the Subsidy gradually decreases to 20 per cent when family income reaches $341,248^.  For families with incomes of $351,248^ or more, the Subsidy is zero per cent. The Subsidy gradually decreases by 1 per cent for each $3000 of family income.

What is the Cessation of Care (CC)?

It is important to note that CCS cannot be claimed prior to your child’s first physical day of care or after your child’s last physical date of attendance at the service. Any absences occurring after the last physical date of attendance until the agreed termination date will be charged at full fee. More information regarding payments can be found at www.familyassist.gov.au.

What is the Additional Child Care Subsidy - Transition to Work?

If you are on an income support payment you may be able to get the Transition to Work Subsidy. This is a payment to help you with the cost of your approved child care by paying some of the “gap fee” up to 95% of the fee charged up to 95% of the hourly rate cap. Please advise the service coordinator upon enrolment if you have been approved for Transition to Work or are planning on applying for the Transition to Work Subsidy.

Please visit your local Centrelink / Family Assistance Office or phone the Family Assistance Office on 13 61 50 between 8:00am and 8:00pm Monday to Friday. We hope that these answered some of your queries, however if you require more information please feel free to contact us on 02 8362 3000.

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